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Handling Rules & Warranty Terms

Handling DESKO Products

DESKO Products are designed to work in a rough environment and withstand light shocks. Nevertheless DESKO recommends following certain handling rules such as:

  • Do not drop or hit the device
  • Prevent the device from heavy vibrations
  • The device is not waterproof, prevent the device from getting wet
  • Prevent the device from heavy dust

Warranty Includes

Warranty covers product defects that occur during correct use in accordance with the handling rules as stated above. 

The warranty is valid only for Products that are purchased new and unused. Warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the warranty period. Also covered are electronic failures that can be traced as manufacturing defects or electronic part failures.


Warranty Excludes

The warranty does not apply where damage is caused by other factors, including without limitation:

  • Normal wear and tear
  • Abuse, mishandling, accident or failure to follow handling rules
  • Damage caused by heavy impact or drop Leaking batteries, exposure to liquid or infiltration of foreign particles
  • Servicing or modification of the product other than by DESKO, their authorized service agents or, where applicable, another member of the DESKO International Service Network
  • Use of the product with other accessories, attachments, product supplies, parts or devices (including batteries) that do not conform to DESKO specifications
  • Shipment or other transit
  • Dirt and transportation damages due to improper packing of return shipment to DESKO´s repair center

Does my device still have warranty?

Product Warranty can be determined based on Product serial number and customer purchase terms and conditions. Service Center will be able to determine warranty status by searching serial number in Repair Database.

Should you want to know if your device is still covered by warranty please contact our service and repair team send email.


I want to extend the warranty period of my DESKO product

In general, all our products have a warranty period of 12 months from date of delivery. Special arrangements regarding an extended warranty period can be discussed with our sales team.

Should you wish to extend the warranty of your product please send an email to our sales team
send email.

Upcoming Events

  • FTE Global 2019

    FTE Global 2019

    Visit DESKO at booth E13 from 4th to 6th of September 2019.

  • 09.10.2019  SDW Asia 2019

    SDW Asia 2019

    Meet DESKO at booth 323 at the Security Document World Asia in Singapore.

  • FTE Asia 2019

    FTE Asia 2019

    Meet us at booth C9 from 12th to 13th of November 2019.

Reseller Locator

Find a DESKO reseller in your area!





Gottlieb-Keim-Str. 56

95448 Bayreuth | Germany

Phone +49 (0) 921 792 790

Fax +49 (0) 921 7927 914


DESKO Pte. Ltd.

100 Beach Road

#22-10  Shaw Tower

Singapore 189702 | Singapore

Phone +65 639 101 25

Fax +65 629 122 70



1800 Pembrook Drive

Suite 300

Orlando FL  32810 | U.S.A. 

Phone +1 262 344 5571



DESKO develops and manufactures hardware solutions for automated data entry and document checks. DESKO has your ideal solution for airlines and airports, banking, retail, hospitality, security and government applications, self-service, and more.