In order to get a DESKO product repaired you need to apply for a Return Material Authorization (RMA). This page will help you to create a RMA number and will guide you to a Service Center near your location.
To begin with the RMA process please choose your region:
Warranty Repairs – in general DESKO aims for a turnaround time of
10 business days from receipt of product until release of product from a
DESKO Service Center.
Non-Warranty Repairs – turnaround time depend on customer approval of repair costs. DESKO aims for a turnaround time of 10 business days from customer approval of repair price until release of product from a DESKO Service Center.
Turnaround times do not include time for shipping the products to a DESKO Service Center or back to the customer.
Kindly note that DESKO will not store devices longer than 120 days at the Service Center. Hence, we would ask you to send your approval as soon as possible after the receipt of our quote. DESKO will scrap any unit that has exceeded this maximum storage period.
After your RMA application is completed, you will receive an e-mail including a link to your service case. You will receive one link for each device under repair. With this link you can check the repair status of your device online.
95448 Bayreuth | Germany
Phone +49 (0) 921 792 790
Fax +49 (0) 921 7927 914
100 Beach Road
#22-10 Shaw Tower
Singapore 189702 | Singapore
Phone +65 639 101 25
Fax +65 629 122 70
Orlando FL 32810 | U.S.A.
Phone +1 262 344 5571
DESKO develops and manufactures hardware solutions for automated data entry and document checks. DESKO has your ideal solution for airlines and airports, banking, retail, hospitality, security and government applications, self-service, and more.