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Product Support and Customer Service

In this section you will find all about our product support and customer service. Our team consists of highly trained personnel who will be of your assistance with any questions regarding our products and services.

From questions about warranty periods to detailed service inquiries, we look forward to hearing from you!


In general, all our products have a warranty period of 12 months from date of delivery. Special arrangements regarding an extended warranty period can be discussed with our sales team.

Do you want to know more about our handling rules and warranty terms click here.


Should your device be damaged or broken, please fill in our repair inquiry.

You will find a detailed description of our repair process within the inquiry.

Should you have any questions on our repair procedure in advance or should you have any problems with the repair inquiry please do not hesitate an contact us at repair@desko.de.


Is there anything else we can do for you? Just send us a service inquiry send inquiry!

Remote Support

To help you with any upcoming problems we arranged a free download of the Team Viewer Tool. With the Team Viewer Tool our Support Team is able to get connected to your PC or laptop to help you with any device specific problems even quicker. You have the complete control of the duration and content of the sessions at any time. 

This is how it works:

  1. Make sure you are entitled to install software programs onto your computer.
  2. Make sure your internet connection is active.
  3. Click on "Start Download" to begin with the actual download.

Download Area

Do you need drivers or detailed product manuals? Just log-in to our download area and gain access to all documents available for our products.

Upcoming Events

  • 09.10.2019  SDW Asia 2019

    SDW Asia 2019

    Meet DESKO at booth 323 at the Security Document World Asia in Singapore.

  • FTE Asia 2019

    FTE Asia 2019

    Meet us at booth C9 from 12th to 13th of November 2019.

Reseller Locator

Find a DESKO reseller in your area!





Gottlieb-Keim-Str. 56

95448 Bayreuth | Germany

Phone +49 (0) 921 792 790

Fax +49 (0) 921 7927 914


DESKO Pte. Ltd.

100 Beach Road

#22-10  Shaw Tower

Singapore 189702 | Singapore

Phone +65 639 101 25

Fax +65 629 122 70



1800 Pembrook Drive

Suite 300

Orlando FL  32810 | U.S.A. 

Phone +1 262 344 5571



DESKO develops and manufactures hardware solutions for automated data entry and document checks. DESKO has your ideal solution for airlines and airports, banking, retail, hospitality, security and government applications, self-service, and more.