Product Support and Customer Service

In this section you will find all about our product support and customer service. Our team consists of highly trained personnel who will be of your assistance with any questions regarding our products and services.

From questions about warranty periods to detailed service inquiries, we look forward to hearing from you!


In general, all our products have a warranty period of 12 months from date of delivery. Special arrangements regarding an extended warranty period can be discussed with our sales team.

Do you want to know more about our handling rules and warranty terms click here.


Should your device be damaged or broken, please fill in our repair inquiry.

You will find a detailed description of our repair process within the inquiry.

Should you have any questions on our repair procedure in advance or should you have any problems with the repair inquiry please do not hesitate an contact us at repair@desko.de.


Is there anything else we can do for you? Just send us a service inquiry send inquiry!

Download Area

Do you need drivers or detailed product manuals? Just log-in to our download area and gain access to all documents available for our products.

Reseller Locator

Find a DESKO reseller in your area!





Gottlieb-Keim-Str. 56

95448 Bayreuth | Germany

Phone +49 (0) 921 792 790

Fax +49 (0) 921 7927 914


DESKO Pte. Ltd.

1 Paya Lebar Link

Paya Lebar Quarter 1 Level 4

Singapore 408533 | Singapore  

Phone +65 695 583 00



1800 Pembrook Drive

Suite 300

Orlando FL  32810 | U.S.A. 

Phone +1 262 344 5571



DESKO develops and manufactures hardware solutions for automated data entry and document checks. DESKO has your ideal solution for airlines and airports, banking, retail, hospitality, security and government applications, self-service, and more.

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