Upon arrival at the hotel
reception desk, guests provide extensive personal data, e.g. name or date of
birth, before they will be handed over the room key. Most often the agent
behind the desk populates these details manually, a time-consuming and
error-prone process resulting in waiting times and faulty customer information.
To streamline the check-in process and avoid queues in front of the reception
desk, DESKO and industry leader TTI Scanning Solutions work together to
automate and speed up data collection at
check-in, thereby increasing accuracy and guest satisfaction.
Efficient combination of hardware and software
scanning solution PENTA Scanner ® and TTI´s software application
Scan2PMS provide an efficient combination of hardware and software for a fast
and convenient check-in process customized to the needs of the hotel. The PENTA
Scanner® is an intuitive device allowing hotel staff to perform
quick and reliable scans of documents such as passports, ID cards and drivers´
licenses. The staff member simply places the ID document on the scan window.
The PENTA Scanner® captures ID and image data within seconds. In a
next step, TTI´s application Scan2PMS automatically extracts all relevant guest
information and populates the data directly into the appropriate fields of the
hotel´s Property Management System (PMS). If desired, a digital image of the ID
document or the facial photo can also be extracted. The collected information
can be stored in a customer database for e.g. bonus programs or post stay
marketing activities. Additionally, the accurate and fast ID authentication for
hotel and hospitality businesses is proven to cut theft and chargebacks.
Automating data capture speeds up formalities and provides a high
level of data accuracy hence accelerating the entire check-in process. “We
received a lot of positive feedback on the PENTA Scanner. Along with our
application Scan2PMS it helps to streamline operations at the reception desk
and enable staff to focus on their primary task: serving the guest”, states
Steve Blidner, CEO and founder of TTI.
DESKO is very pleased to
cooperate with the experienced professionals at TTI Scanning Solutions. “Being an expert in the hospitality industry, TTI is the perfect
partner for us to work with, now and in the future”, says Alexander Zahn,
Managing Director of DESKO.
Contact Details TTI Scanning Solutions:
Scan2PMS is a customized application using Optical Character
Recognition (OCR) to capture data from ID documents and disperse it into the
required fields. In addition, it can also extract a digital image of the entire
ID document or the facial photo. The application can easily be integrated with
third-party applications among those most Property Management Systems. Scan2PMS is in usage in hotels, night clubs and schools around the world, and even in the New York Police Department.
The PENTA Scanner® is a user-friendly multidocument
scanner providing accurate read results from ID documents, drivers´ licenses,
barcodes, magnetic stripe and chip or smart cards. Handling the PENTA Scanner ®
is intuitive: just place the document on the large scan window. In one step the
device automatically captures all relevant customer data and an image copy
which can be stored for further processing or complying with internal or legal
95448 Bayreuth | Germany
Phone +49 (0) 921 792 790
Fax +49 (0) 921 7927 914
100 Beach Road
#22-10 Shaw Tower
Singapore 189702 | Singapore
Phone +65 639 101 25
Fax +65 629 122 70
Orlando FL 32810 | U.S.A.
Phone +1 262 344 5571
DESKO develops and manufactures hardware solutions for automated data entry and document checks. DESKO has your ideal solution for airlines and airports, banking, retail, hospitality, security and government applications, self-service, and more.