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What to do when you need repair?

Should you wish to send in a broken device you have to follow these steps:

Create a RMA

Instructions on how to create a RMA can be found here:

How to create a RMA


Send in Device

The address of the nearest DESKO Service Center will be send to you after receipt of RMA.


Send Repair PO if needed

If your repair would not be covered by warranty you will receive a quotation. The quotation includes the estimated repair costs which need to be approved.


Receive repaired device

We aim to have a turnaround time of 10 working days. Shipment not included.


For more details on our repair process please visit our Repair Inquiry webpage »»» Repair Inquiry

Start creating a RMA

Upcoming Events

  • FTE Global 2019

    FTE Global 2019

    Visit DESKO at booth E13 from 4th to 6th of September 2019.

  • 09.10.2019  SDW Asia 2019

    SDW Asia 2019

    Meet DESKO at booth 323 at the Security Document World Asia in Singapore.

  • FTE Asia 2019

    FTE Asia 2019

    Meet us at booth C9 from 12th to 13th of November 2019.

Reseller Locator

Find a DESKO reseller in your area!





Gottlieb-Keim-Str. 56

95448 Bayreuth | Germany

Phone +49 (0) 921 792 790

Fax +49 (0) 921 7927 914


DESKO Pte. Ltd.

100 Beach Road

#22-10  Shaw Tower

Singapore 189702 | Singapore

Phone +65 639 101 25

Fax +65 629 122 70



1800 Pembrook Drive

Suite 300

Orlando FL  32810 | U.S.A. 

Phone +1 262 344 5571



DESKO develops and manufactures hardware solutions for automated data entry and document checks. DESKO has your ideal solution for airlines and airports, banking, retail, hospitality, security and government applications, self-service, and more.