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What to do when you need repair?

Should you wish to send in a broken device you have to follow these steps:

Create a RMA

Instructions on how to create a RMA can be found here:

How to create a RMA


Send in Device

The address of the nearest DESKO Service Center will be send to you after receipt of RMA.


Send Repair PO if needed

If your repair would not be covered by warranty you will receive a quotation. The quotation includes the estimated repair costs which need to be approved.


Receive repaired device

We aim to have a turnaround time of 10 working days. Shipment not included.


For more details on our repair process please visit our Repair Inquiry webpage »»» Repair Inquiry

Start creating a RMA

Upcoming Events

  • Airport Show Dubai

    Airport Show Dubai

    Meet DESKO at the German Pavilion from 29th April to 1st May 2019.

  • connect:ID


    From 29th of April to 1st of May 2019 you can find us at booth 610.

  • 30.05.2019  SDW 2019

    SDW 2019

    See you at Security Document World in London - Booth S1

Reseller Locator

Find a DESKO reseller in your area!





Gottlieb-Keim-Str. 56

95448 Bayreuth | Germany

Phone +49 (0) 921 792 790

Fax +49 (0) 921 7927 914


DESKO Pte. Ltd.

100 Beach Road

#22-10  Shaw Tower

Singapore 189702 | Singapore

Phone +65 639 101 25

Fax +65 629 122 70



1800 Pembrook Drive

Suite 300

Orlando FL  32810 | U.S.A. 

Phone +1 262 344 5571



DESKO develops and manufactures hardware solutions for automated data entry and document checks. DESKO has your ideal solution for airlines and airports, banking, retail, hospitality, security and government applications, self-service, and more.