Data Protection

We are very pleased about your interest in our website and in our services. DESKO considers that it is very important to protect your private sphere. DESKO will inform you comprehensively about how your data is handled in the following text.

The use of our website is generally possible without providing personal data. Insofar as personal data is processed when you visit our website, we process it exclusively in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679; “GDPR”) and the Federal Data Protection Act of July, 30 th 2017 (“BDSG-neu”), as well as the Telemedia Act (“TMG”). The processing of personal data takes place exclusively in accordance with this privacy policy. This privacy policy applies to the use of the website located at www.desko.de. For linked contents of other providers, the privacy policy deposited on the linked website applies. We would like to point out that security gaps may occur during data transmission via the Internet, which cannot be prevented by the technical design of this website. A complete protection of personal data is not possible when using the Internet.

Controller for the processing of personal data in the context of the use of this website:
DESKO GmbH Mr. Werner Zahn, Mr. Alexander Zahn (CEOs)
Gottlieb-Keim-Str. 56, 95448 Bayreuth, Germany
Phone: +49 (0)921/792790 | Email: info@desko.com

Data Protection Officer
We have appointed the following data protection officer:
Mr. Dipl.-Inform. Olaf Tenti GDI
Gesellschaft für Datenschutz und Informationssicherheit mbH
Körnerstr. 45, 58095 Hagen, Germany
Phone: +49 (0)2331/3568320 | Email: datenschutz@gdi-mbh.eu
Web: www.gdi-mbh.eu

Our website is operated on servers of the agency:
Riess, Jenne Co. GmbH
Bürgerreuther Str. 29, 95444 Bayreuth, Germany
Phone: +49 (0) 921 8710310 | Email: info@dieagentur.de
Web: www.dieagentur.de (Hoster)

When you visit our website, data is automatically processed and stored in log files on the server of our host. Such data may be personal. Among the data processed are: 

  • Name of the accessed website
  • Date and time of retrieval
  • Transferred amount of data
  • Notification of successful retrieval
  • Type of Internet browser
  • Internet browser version
  • The operating system under the browser
  • Previously visited page
  • Requesting provider
  • IP addresses (in anonymized form)

The host uses the data processed to operate the website and to ensure IT security. If there are concrete indications, the protocol data may be analyzed subsequently. When using our website, personal data will be transmitted to third parties. This data is not combined with data from other sources. The legal basis for data collection is Art. 6 para. 1 clause 1 lit. f GDPR. We have a legitimate interest in collecting the data for the purposes indicated. Data stored by us/by the hoster is automatically deleted after 7 days.

Legal Basis of Data Processing
The data processing pursuant to Art. 6 Para. 1 S. 1 GDPR is based on: the consent you may have given (lit. a); the processing of information to perform a contract or the initiation of a contract (lit. b); compliance with a legal obligation (lit. c). Insofar as data processing is based on the legitimate interest of our company (lit. f), separate reference is made to this within the framework of the individual procedure.

Use of Cookies

In addition to the data indicated above, cookies are stored on your computer when you use and visit our website.

Cookies are small text files stored on your device by your browser, in order to save certain kinds of information. Furthermore, these cookies are used to make using our website easier and more convenient for you, as well as for analytic purposes.

Most of the cookies we use are so-called “session cookies”. These allow us to provide our website services from a technical standpoint. These stored cookies are deleted automatically by your browser after your visit.

Other cookies remain stored on your computer, allowing us to recognize your device again the next time you visit the website (called persistent cookies).  

The next time you access our website using the same device, the information stored in the cookies is read out either by our website (“first party cookie” or another website to which the cookie belongs (“third party cookie”). These cookies are automatically deleted by your system after a pre-defined time period, which differs from cookie to cookie.

The information which is stored and returned allows the website to recognize that you have already accessed and visited the site using your device and browser. We use this information to design and show you the website according to your preferences. Only the cookie itself is identified on your device.

Further personal data is stored only with your express consent, or if this is required in order to use our services which you access. This website uses the following types of cookies. Their scope and function are explained in the following sections:

  • Required cookies
  • Functional cookies
  • Marketing/tracking cookies

Required cookies ensure that we can perform functions essential for you to use our website as intended. These cookies are used exclusively by us, and serve, for instance, to ensure that registered users remain logged in when they access different sub-pages of our website and do not have to enter their registration data each time they access a new page. We can use required cookies on our website without your consent.

Functional cookies allow our website to store information you have entered (such as your registered name or selected language) and offer you improved, personalised functions based on this information. These cookies only collect and store anonymised information, so they cannot track your movements on other websites.

The legal basis for using these cookies is our legitimate interest in accordance with Art. 6 para. 1 clause 1 lit. f GDPR. We have a legitimate interest based on the purposes indicated.

You can deactivate all cookies in your browser at any time (see below). However, if you do deactivate cookies, the functions offered by this website may be restricted. Marketing and/or tracking cookies are only saved after you give your active consent to store them. The legal basis for data processing in this case is Art. 6 para. 1 clause 1 lit. a GDPR. These cookies come from third parties (third party cookies) and are used to collect information on the websites users visit, in order to create targeted advertisements for different user audiences.

Opt-out for marketing cookies

In addition, you can also manage cookies used for online advertisements using tools developed in many countries as part of self-regulation programs, such as https://www.aboutads.info/choices/, which is located in the USA, or http://www.youronlinechoices.com/uk/your-ad-choices, which is located in the EU.

You can revoke your consent to store cookies with future effect here.

You can change your browser settings so that you are informed when cookies are saved, and so that cookies are only allowed in individual cases, such as third-party cookies (cookies saved by a third party, and not by the actual website you are currently visiting). You can also reject the acceptance of cookies in certain cases or in general, and can activate automatic deletion of cookies when you close your browser. You can use your web browser to delete stored cookies at any time.

If you deactivate cookies, the functions offered by this website may be restricted. Managing cookies: You can learn about this option for the most frequently used browsers at the following links:

If you have not changed your settings, then cookies that facilitate or ensure required technical functions will remain stored on your device until you close your browser. Other cookies may be stored on your device for a longer period of time (maximum of 6 months). In order to ensure your privacy, you should regularly review the cookies stored on your device and your browser settings, and delete these yourself.

Contact Options (Email, Enquiries & Forms)
On our website you have the possibility to contact us by e-mail, contact form. In this context, your personal data will be stored and processed for the purpose of communication. The data collected for this purpose (title, name, e-mail, telephone, company, country; in the case of repair enquiries, if necessary also: address, product and serial number, details of the fault description) will be passed on to third parties. For detailed information on third-party providers, please refer to the following paragraph "Transfer of data to third-party providers". The data processing pursuant to Art. 6 Para. 1 S. 1 GDPR is based on: the consent you may have given (lit. a); the processing of information to fulfil a contract or the initiation of a contract (lit. b), the fulfilment of a legal obligation (lit. b) and the legitimate interest of our company in the communication you have initiated (lit. f).

The data entered by you in the contact form will be retained by us until you request erasure, withdraw your consent to storage or the purpose for data storage no longer applies. Mandatory legal provisions - in particular retention periods - remain unaffected.

Applications (e-mail/application form)

You can submit an application to an open position, or submit an unsolicited application on our website. You can use the e-mail address provided in the advertisement to do so. Alternatively, you can also use our application form.

When you apply to our company, we process the information we receive from you in the course of the application process, for instance in your application letter, CV, references, correspondence, or information provided by phone or orally.  

In addition to your contact information, other information on your education, qualifications, work experience and skills are relevant for us. We will only evaluate you to determine whether you are suited for a certain position, and you do not need to send us a photo.

If you apply by e-mail, data will generally be transmitted in a non-encrypted manner, unless your e-mail service provider supports transport encryption via Secure Socket Layer (SSL/TLS). Upon request, you may send us encrypted e-mails following prior consultation by phone. Alternatively, you can send us your application data in encrypted, password-protected files (.zip or similar) and provide us with the decryption password by phone or in some other manner.  

If you use the application form, then we will process the data you enter into the form fields during the application process (salutation, name, e-mail address, desired start date, requested salary, other voluntary information) as well as any documents you upload for the purpose of processing your application.

When we conclude an employment contract with an applicant, the data they provide is stored for the purpose of handling the employment relationship, in accordance with the law.  

If we do not conclude an employment contract with the applicant, then data is deleted 6 months after they are rejected.

If you have consented for us to store your data for a longer period of time, then we will add your data to our applicant pool (Sec. 26 para. 2 BDSG (Federal Data Protection Act) in conjunction with Art. 6 para. 1 lit. a GDPR). Data in that pool is deleted after one year. The purpose of data processing is to carry out an application process. The legal basis for data processing in application processes, and as part of your personnel file, is Sec. 26 para. 1 clause 1 BDSG (Federal Data Protection Act) and Art. 6 para. 1 lit. b GDPR. If you have granted your consent, for instance by providing information not required for the application process, then Art. 6 para. 1 lit. a GDPR also serves as the legal basis.  

You can revoke your consent to process your personal data during the application process at any time by sending us an e-mail to info@desko.com. The legal basis for data processing following rejection is Art. 6 para. 1 lit. f GDPR. Our legitimate interest for processing based on Art. 6 para. 1 lit. f GDPR is to defend against legal claims. We have a legitimate interest to store the data for this period in order to assert or defend against claims, for instance as part of our evidentiary obligations in legal process in accordance with the General Equal Treatment Act (AGG).

Applicants can view data protection information for applicants here.

Transfer of Data to Third Parties

Online CRM Software System – Salesforce
If you fill out a sales request or support request (form) on our website, agree to the privacy policy and submit the form, the data you enter in the form will be automatically stored in our company account with the world's leading cloud-based online CRM (customer relationship management) software system Salesforce (salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 Munich, Germany).

We use this service to process user inquiries faster and more efficiently (legitimate interest according to Art. 6 para. 1 lit. f GDPR).

All stored data are available for use by DESKO only. Data protection has a high priority at Salesforce and Salesforce is committed to comply with all data protection relevant principles and regulations. Salesforce is certified under the Privacy Shield Agreement, providing an additional guarantee of compliance with European data protection laws when data is processed in the United States. In addition, Salesforce is also certified by TÜV Rheinland. Furthermore, Salesforce stores the data exclusively on servers in Germany and France.

If users do not consent to data collection and storage in Salesforce's cloud system, we provide these users with alternative contact options for submitting service requests via email, telephone, fax, or mail.

For more information, please see Salesforce's privacy policy at: https://www.Salesforce.com/de/company/privacy.

Web Portal Repairline
In order to process and monitor our repair cases, we make use of the services of initPRO GmbH (Franz-Mayer-Strasse 1, 93053 Regensburg, Germany) or its Repairline Web Portal. If you start a repair enquiry in the After-Sales-Support section of our website, you will be forwarded to www.repairline.de after selecting your region. On the web portal we have our own, protected customer area to which you will be forwarded directly. In order to process your repair request, you must enter the following data here: serial number of the damaged device, its accessories, error report, customer data (title, name, email, telephone number, street, zip code and city), delivery address and different billing address if required. All data processed here are exclusively for DESKO’s use.

If users do not agree with data collection and data storage in the Repairline web portal, we offer them alternative contact options for submitting repair requests by e-mail (repair@desko.de) or telephone (+49 921 / 79279 -0).

Our website uses plugins from the YouTube page operated by Google. The site is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin (product pages in which one of our YouTube videos is embedded), a connection will be established to YouTube's servers. This will tell the YouTube server which of our pages you have visited. If you are logged in to your YouTube account, you can allow YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used in the interest of an enjoyable presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR.

Further information on the handling of user data can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy.

Other Transfer
We also transfer personal data on official and/or judicial order. A transfer of personal data, which goes beyond what is stated in this privacy policy, will not take place.

Your Rights and Assertion of Rights
You are entitled to the rights listed below. You can assert these rights against us. To assert your rights, please use the above data or send an e-mail to: datenschutz@gdi-mbh.eu.

Right to Information
You have a right to know whether we process personal data about you, for what purposes we process the data, what categories of personal data we process about you, to whom the data may have been forwarded, how long the data may be stored and what rights you have.

Right to Rectification
You have the right to have incorrect personal data concerning you that is stored by us corrected. You also have the right to have an incomplete data record stored by us completed.

You may request us to erase your personal data if (1) the data has been unlawfully processed, (2) the purpose for which the data was collected has been achieved, (3) you have withdrawn your consent to the processing and there is no other legal basis for the processing, (4) we are subject to a legal obligation to erase the data, (5) you are under 16 years of age or (6) you have objected to the processing and there are no overriding legitimate reasons for the processing on our site.

Right to Restriction of Processing
You may request us to restrict processing in the following cases; we will block the data in these cases and not process it any further, (1) if you dispute the accuracy of the personal data for the duration of our review. (2) If you have requested erasure and we cannot or may not carry out erasure. (3) If you need the data for the assertion of claims, but we would be obliged to erase them because the purpose of the processing has been achieved. (4) If you have objected to the processing and no final decision has yet been made.

Objection to the Processing
If the processing of personal data concerning you is based on our legitimate interests, you may object to the processing for reasons arising from your particular situation.

Right to Data Portability
You have the right to request data from us, which you have provided yourself within the framework of a contract or on the basis of consent and which are processed automatically, in the form of a common machine-readable format (data record).

Withdrawal of a Given Consent
If you have consented to the processing of personal data by us (sales enquiry, support enquiry), you can withdraw your consent at any time. Please send your withdrawal to the above data or by e-mail to: info@desko.de.

Right to Lodge a Complaint with a Supervisory Authority
You have the right to lodge a complaint with a supervisory authority. The competent supervisory authority for us is the Bavarian State Office for Data Protection Supervision. The complaint can be lodged with any supervisory authority, regardless of its jurisdiction.



We use Matomo on our website (formerly Piwik) for web analytics, a service of InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, NZBN 6106769, (“Matomo”) in order to facilitate analysis of your use of our website, and to optimise the website based on the information we collect.

The generated information (queried URL, time, abbreviated IP address and approximate location of the accessing device, referring website, time spent on the page, operating system and browser with version; whether repeat visit or not) is stored on our Matomo server and used for analysis. The IP address of your device is only stored after it is anonymised through abbreviation. This information cannot be traced back to you personally. Data we collect is not transmitted to third parties.

The legal basis for said collection is Art. 6 para. 1 clause 1 lit. a GDPR. 

Objecting to data collection

You can object to the storage and analysis of this data on your visit by saving an opt-out cookie. Data will not be collected as long as the opt-out cookie is stored by your browser. The opt-out cookie can be deleted, depending on your browser settings. In this case, you will have to reactivate it.

Further information on third party data protection providers is available on the following InnoCraft websites: Data protection declaration: https://matomo.org/privacy-policy/ Information on data privacy: https://matomo.org/privacy/ Data is deleted once it no longer needs to be collected to achieve its intended purpose.

Data is stored for at most 30 days after it is collected.

Updates to the data protection declaration  

Ongoing developments online require that we update our data protection declaration from time to time. We reserve the right to make such changes at any time.  

As of: April 2020

Reseller Locator

Finden Sie einen DESKO Reseller in Ihrer Nähe!





Gottlieb-Keim-Str. 56

95448 Bayreuth | Deutschland

Fon +49 (0) 921 792 790

Fax +49 (0) 921 7927 914


DESKO Pte. Ltd.

1 Paya Lebar Link

Paya Lebar Quarter 1 Level 4

Singapur 408533 | Singapur

Fon +65 695 586 90

      +65 695 586 91



1800 Pembrook Drive

Suite 300

Orlando FL  32810 | U.S.A.

Fon +1 262 344 5571



DESKO develops and manufactures hardware solutions for automated data entry and document checks. DESKO has your ideal solution for airlines and airports, banking, retail, hospitality, security and government applications, self-service, and more.

Data Protection Notice

We use cookies in order to make your visit to our website more pleasant and to enable the use of certain functions. Along with cookies required for technical reasons, we use cookies from third-parties (YouTube) on various pages as well as a tracking tool (website Analytics-Matomo) for analytical purposes. If you do not accept the use of cookies, we cannot guarantee full use of the website. Additional information on our use of cookies and how you can manage your cookie settings can be found in our data protection information.