DESKO Repair Service
In order to service or repair a DESKO product you need to apply for a Return Material Authorization (RMA). This page will help you to create a RMA number and will guide you to a Service Center near your location.
To get your DESKO product repaired please follow these steps
Costs for DESKO product repair
- Create a RMA number and receive RMA form.
- Print RMA form and include RMA form in your shipment to a DESKO Service Center.
- Ship damaged products to DESKO Service Center. Use the original packaging or other stable packaging material for the return shipment.
- If under warranty, DESKO Service Center will repair and ship back your device within 10 business days (not including shipment period).
- If not covered by warranty, DESKO Service Center will approach you with a cost estimate for the repair. You will be asked to approve any costs for non-warranty repair. After customer approval, DESKO will repair and ship back product incl. invoice for repair costs.
- If you do not approve the repair costs, DESKO will either scrap the product or send it back at your expense. In either case DESKO will charge 50,00 Euro for the initial product inspection.
- If DESKO repair center cannot find any failure, DESKO will charge 50,00 Euro for the product inspection. These inspection costs are not covered by DESKO warranty terms and conditions.
CHOOSE YOUR REGION
To begin with the RMA process please choose your region:
How long does it take to repair a DESKO product?
Warranty Repairs – in general DESKO aims for a turnaround time of 10 business days from receipt of product until release of product form a DESKO Service Center.
Non-Warranty Repairs – turnaround time depend on customer approval of repair costs. DESKO aims for a turnaround time of 10 business days from customer approval of repair price until release of product form a DESKO Service Center
Turnaround times do not include time for shipping the products to a DESKO Service Center or back to the customer.
How can I check the status of my repair?
If you want to check the status of your repair please send an email to firstname.lastname@example.org
stating your RMA number and request.
- Any damaged DESKO product should only be serviced and repaired by a DESKO Certified Service Center
- Only products and quantities with a valid RMA will be processed
- Products damaged during shipment or due to insufficient packaging will void warranty
- DESKO cannot be made responsible for losses or damages to returns send without RMA