DESKO Repair Service
In order to service or repair a DESKO product you need to apply for a Return Material Authorization (RMA). This page will help you to create a RMA number and will guide you to a Service Center near your location.
To get your DESKO product repaired please follow these steps
- Create a RMA number and receive RMA form.
- Print RMA form and include RMA form in your shipment to a DESKO Service Center.
- Ship damaged products to DESKO Service Center. Use the original packaging or other stable packaging material for the return shipment.
- If under warranty, DESKO Service Center will repair and ship back your device within 10 business days.
- If not covered by warranty, DESKO Service Center will approach you with a cost estimate for the repair. You will be asked to approve any costs for non-warranty repair. After customer approval DESKO will repair and ship back product incl. invoice for repair costs.
CHOOSE YOUR REGION
To begin with the RMA process please choose your region:
How long does it take to repair a DESKO product?
Warranty Repairs – in general DESKO aims for a turnaround time of 10 business days from receipt of product until release of product form a DESKO Service Center.
Non-Warranty Repairs – turnaround time depend on customer approval of repair costs. DESKO aims for a turnaround time of 10 business days from customer approval of repair price until release of product form a DESKO Service Center
Turnaround times do not include time for shipping the products to a DESKO Service Center or back to the customer.
How can I check the status of my repair?
If you want to check the status of your repair please send an email to firstname.lastname@example.org
stating your RMA number and request.
- Any damaged DESKO product should only be serviced and repaired by a DESKO Certified Service Center
- Only products and quantities with a valid RMA will be processed
- Products damaged during shipment or due to insufficient packaging will void warranty
- DESKO cannot be made responsible for losses or damages to returns send without RMA